This process usually works well. If you see an error message stating that your credit card is invalid, please confirm the following:
- You have correctly entered your credit card number
- You have correctly entered your CVV code
- You have correctly entered your expiration date
If the problem persists, please confirm with the issuer of your credit card that:
- Your credit card is still valid
- Your card is not restricted to point-of-sale transactions only (sales where your card is physically scanned)
- Your available credit does not have a hold placed on it by another vendor
If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.
If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.
If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.
