We offer a 30-day money-back guarantee on every product we offer.

Please call customer service at 812.491.2338 to obtain an RMA number (Return Merchandise Authorization) before returning any product.

 
• Any hat may be exchanged for any reason, within 30 days of receipt.
 
• Any hat may be returned for any reason, within 30 days of receipt, for a full refund of the purchase price, less shipping and handling.
 
• Before returning any hat, contact our Customer Service Department at 812.491.2338, or by e-mail at customer-service@panadorhats.com, for a Return Merchandise Authorization (RMA).
 
• Any hat returned for refund or exchange must be in brand new condition, identical to the condition we shipped it to you.

Return Shipping

 
• Any hat must be returned in the original packing materials and must be repacked exactly as when we shipped it to you.
 
• Include original invoice or original packing slip.
 
• Return postage is the responsibility of the customer.
 
• Returns must be insured and shipped via commercial carrier (UPS, FedEx, USPS Express Mail, USPS Priority Mail) and must have a tracking number to verify shipping and delivery.
 
• We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.

Refunds

 
• If the original purchase was made with a check or money order, refund will be made by company check.
 
• If the purchase was by credit card, the refund will credit the same credit card account on which the purchase was made.
 
• Exchanges are subject to availability and may be back ordered.
 
• Discounted sale items are sold as-is and are not returnable.

Return Address

Please send returns to:

Hats Damaged In Transit

We are not responsible for damage caused by the shipping carrier. If you receive a damaged hat:

 
• Do not attempt to repair the hat yourself.
 
• Contact our Customer Service Deparmtnet at 812.491.2338.
 
• Note damage on all delivery receipts or freight bills.
 
• Save all packing material, including box, tape, filler, etc.
 
• The Customer Service Department may require that you call the carrier for an inspection report.
 
• If you do not follow these above steps, your claim for damages or repair may be denied.